We want you to have a great experience shopping with us. While we stand behind the quality of our products, please understand that supplements are consumable goods and have special return restrictions.
For safety reasons, we cannot accept returns or exchanges on opened or used supplements. Please choose carefully before completing your order.
If your order arrives damaged, defective, or not what you ordered, please contact us within 7 days of delivery. We’ll happily arrange a replacement or refund. To help us process this quickly, include your order number and clear photos of the product and packaging.
Orders can only be canceled if they have not yet shipped. Once an order is on its way, it cannot be changed or canceled.
Once an order is marked as delivered by the shipping carrier, we are not responsible for lost or stolen packages. If this happens, please reach out directly to the carrier. We’ll do our best to support you where possible.
If your refund is approved, it will be issued to your original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to post the refund.
📧 Email us at hello@myglooz.com with:
Your order number
A short description of the issue
Photos, if applicable
Our support team will review your request and reply within 2–3 business days.
Refunds are only available for orders that meet the conditions above.
Sale, discounted, or promotional items are not eligible for refund.
We reserve the right to refuse any refund or replacement request that does not fall within this policy.
We want you to shop with confidence! While we can’t accept returns on opened supplements for safety reasons, we’ll happily replace or refund any order that arrives damaged, defective, or incorrect. Just reach out to us within 7 days of delivery with your order details, and we’ll take care of it.
Last Updated: August 24, 2025